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COVID-19 Service Updates

Taking care of older adults in their home is at the heart of what we do at Optage. As we navigate the impact of the coronavirus pandemic, staying at home and practicing social distancing is essential for older adults.

For this reason, Optage feels fortunate that we are able to continue to provide the care and services our clients depend on to stay home and stay well. In all our bridging options, we are following guidelines and procedures from the CDC, State Department of Health, local and county authorities.

Senior Dining Choices - UPDATED 4/1/20

Beginning the week of April 6, 2020:

  • You will receive a double order of meals every other week.
  • You will receive a single set of sides, this will include fruit and beverages only.
  • You will receive a pre-selected set of meals, there will be no call-in orders at this time.
  • The pre-selected meals are: Cheese Omelet, Tater Tot Hot Dish, Meatloaf, Chicken Tenders, Salisbury Steak, Beef Burrito, Denver Omelet, Goulash, Beef Riblet, Chicken Patty, Salsa Chicken, Pepper Steak, French Toast and Breaded Fish Fillet.
  • Substitutions may be made without notice on the pre-selected meals based on availability from our suppliers.
  • If you live in an apartment building, drivers and staff will continue to contact you to let you know when you need to come to the lobby to pick up your meals. Our access to your building may be limited at this time.

Important Note:

  • Meals are prepared and packaged using the highest level of food safety, following standards of the Food & Drug Administration (FDA) and the U.S. Department of Agriculture’s Food Safety Inspection Services (USDA-FSIS).
  • Delivery drivers are also taking safety measures, including using hand sanitizer before every delivery.
  • Adjustments may be made in delivery schedules. Clients will be contacted if their usual delivery day changes.

Home Care

Clients who live in private residences are receiving home care services. Clients who live in senior living communities will receive care contingent on the protocols and procedures in place at their specific community.

  • All Optage home care staff are trained in infection control.
  • We are screening staff and clients with each visit.
  • Adjustments may be made in schedules. Clients will be contacted if their caregiver’s schedule changes.
  • Clients may see a change in their care team as we streamline who is serving at each residence.

Hospice

Hospice employees continue to provide care to clients facing life-limiting illness and their families.

  • For the safety of clients and the Optage team, we are providing only essential care such as nurses and home health aides.
  • We are screening staff clients with each visit. We are also screen family before care meetings.
  • Adjustments may be made in schedules. Clients will be contacted if their caregiver’s schedule changes.
  • Clients may see a change in their care team as we streamline who is serving at each residence.

Optage is also following all health and safety procedures and protocols of its parent organization, Presbyterian Homes & Services (PHS). Click here to read what PHS is doing to prevent the spread of the coronavirus.

We thank you for your cooperation, patience and flexibility as we do all we can to keep you safe and healthy.

This information will be updated as changes occur.  Please check back frequently for the most up-to-date information.